Returns or Exchanges
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You have 7 days from the day you received your items to review, and if necessary, return or exchange your purchase from us. Your package must be marked no later than 7 days from the respective delivery courier confirmation used, from us (Rhoibosch) to you.

Should you wish to exchange a purchase, the financial responsibility will be on yourself as the purchaser to return the item(s) to Rhoibosch with tracking confirmation for your return courier dispatch.

To complete your return, email us at info@rhoibosch.co.za and request to return the items.

There are certain situations where only partial refunds are granted (if applicable).

A. If your item is returned and the product is broken, damaged or if any items are missing then a refund will be granted for those items that are in original condition.

B. If you only return part of your items that you ordered then refund will be granted based on what you returned.

C. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

D. Any item that is returned more than 30 days after accepting delivery.
We will always email you prior to granting a refund in these situations.
We do not accept returns or exchanges if:

1. The item(s) have been altered
2. The item(s) are in any way defective from the original and saleable condition
3. The item(s) do not have the original tags on them
4. The item(s) were a Final Sale item
   Please follow these instructions when completing a return or exchange:
5. Pack the items with email confirmation or original receipt – we cannot exchange or refund without it.
6. Please write in detail which items you want exchanged.
7. Contact us for a return mailing address.
   Refunds (if applicable)
   Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We typically process all refund requests within 48 hours upon receiving your package. Refunds are not issued for broken, items missing or damaged items or for items that are marked Final Sale.
   If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
   Refunds will be issued to the original credit card used for purchase or in the form of store credit. We are unable to switch refunds to a new or different payment method other than what was originally used on your order. Shipping is non-refundable, except in cases of shipping error.